Shipping & Returns

Shipping Policy

Please call or email us if you are confused at the shipping procedures/costs or have any special needs. If needed, we will manually calculate your shipping cost. You may complete orders as usual, but we will "work things out" to prevent you being charged an incorrect shipping fee once the order has been reviewed and evaluated. We will confirm if the final cost of shipping changes. Thanks!

Shipping and handling fees are based on the type and/or number of products you have selected. Most packages are shipped by USPS. Your order will be shipped promptly when paid by credit card or ‘Pay Pal.’

BASIC SHIPPING OPTIONS:

* Priority mail (2-3 day delivery time)  $5.95 for 1st item plus 50 cents per additional item
* CGC books are $7.95 each plus $4.00 each additional CGC book
* OTHER/Media rate)  $2.95 for 1st item plus 50 cents per additional item (not available for CGC books or orders valued over $100).
* Special Shipping: includes oversize items, Express or overnight shipping; must be quoted before processing order: email us 1st.


OTHER SHIPPING METHODS:

* You may request a shipping total before processing payment: alternative shipping methods: If you request, we will use Postal “overnight shipping” at a higher cost to you. Alternatively, we may ship your items using a more modestly priced means to accommodate the extra weight/size, such as UPS, Postal “Media” rate or “printed matter” rate.  The items will still be packed securely (and shipped insured with Delivery confirmation tracking…as appropriate & if available), and we always email a note when your order/package has been shipped.

Oversized or “heavy” items:  Your order may include a combination of different sized items that presents a shipping problem.

Certain periodicals (such as Life magazines, “Treasury Sized” items, Playboys) or some Records/Toys/Models/Card sets OR ANYTHING bulkier than several standard size Comic books potentially may not readily call for “Basic” US Postal shipping options.  CHECK PRODUCT DESCRIPTION:  most “bulkier” Website items will note in the product description if “oversized” or “require a special shipping fee” quotation.

To estimate shipping on a heavy shipment or an oversize item(s), or to request express or special shipping, e-mail or call us 1st at 305 947-6776. You will receive an e-mail invoice from Crazy Ed through “Pay Pal” for any additional shipping expenses.

OPTIONAL vs Mandatory INSURANCE COVERAGE:

* We insist on insurance on all orders valued over $25.00 US dollars.  While we will gladly help you in tracking down and documenting any shipment, but we will not be responsible for lost or damaged uninsured shipments. Uninsured items valued at $25 or less will require “Delivery Confirmation tracking” at a current cost of .65  For purchase orders over $200: we may require signature delivery confirmation, at the current cost charged by the USPS.

Payment Options:

We accept Visa MasterCard and Discover, as well as Pay Pal for payments. All credit card information is kept completely confidential. We use the latest encryption and fraud protection techniques on our web site to make your shopping experience as safe and enjoyable as possible.
Payment by check or US money orders: may delay the processing of your order while waiting for arrival or for funds to clear. We will not hold your items beyond 10 days from the order date without prior arrangements.

ADDITIONAL SECURITY PROCEDURES for Credit card or Pay Pal:

*For an initial credit card purchase, we may require on file a signed authorization and/or a copy of the ID of the cardholder, either by fax or e-mail. We may require you to provide the 3 digit security code on the back of most credit cards. This is for your protection. We appreciate your understanding and cooperation.
*Credit card or Pay Pal purchases:  we will only ship to an address that can be “confirmed/verified” via the credit card service or Pay Pal to match with the cardholder/purchaser. This applies to international or domestic orders.
*Privacy for your information: You can also call Ed privately at 305 947-6776 and provide him the credit card info, or your e-mail address to send a Invoice to. Ed has been a Credit Card merchant with no complaints or charge reversals for over 15 years!

2. International Shipping restrictions:  International orders (to Canada & UK only) are subject to a handling and shipping surcharge (minimum of $10).  Customs forms will be accurately provided with the shipment. We reserve the right to decline and cancel any oder where we feel our security cannot be maintained absolutely.

* A US Money order or bank check is preferred and recommended for an international order.  Provide careful written shipping directions/addresses.
*Our other shipping policies apply as stated herein (including receiving an additional e-mail invoice for the surcharge and the additional postage/expenses).

3. GREETINGS (sent by e-mail or with Shipment)

SPECIAL INSTRUCTIONS to avoid errors in billing for shipping!
*GREETING ORDERED with a purchase, for any greeting purchased along with an item from the website, part (.50) is billed at checkout 'for the item" and part billed "by the shopping cart." For example, a $1 greeting that is made with a purchase, and then sent by e-mail is billed .50 in the shopping cart "for the greeting" and .50 in checkout "as an extra item" purchased.

*To send a greeting without making a purchase,  follow these IMPORTANT CHECKOUT INSTRUCTIONS:

1. must pre-pay with Pay Pal ONLY 

2. shipping-indicate media rate no insurance

3. before you finalize the checkout, insert coupon code GNS2008
That coupon will delete/offset the media rate shipping fee and you will be ready to Pay Pal $1.50 or $1.95 ONLY for the greeting!
4. Once a Pay Pal payment is been received, we will prepare and process your personalized greeting!
We will also review the order to make sure you completed the checkout correctly-we will contact you if there is a problem, either with the order or your payment.

Ed's 7 day Return Policy

Ed wants you to be satisfied with each and every purchase. If you have a problem with an order, for any reason, we ask that you e-mail or call us first at 305 947-6776 and describe the problem, so that we can offer a speedy and complete resolution to your difficulty. A shipping invoice will be included with your shipment which restates our return policy.

* Regardless of your shipment date, your 7 day return option begins from the date of delivery--this is usually 2-3 days after the shipping date.  
* CGC Graded Comics: are considered bought as described, or “as is”, and therefore not subject to return. CGC books will only be shipped by priority/registered or certified mail.

Broken CGC cases: damaged goods/Insurance claims:  (read above about MANDATORY INSURANCE) In the case of shipping damage to a single CGC case in an insured order (another good reason for insurance!), we will assist you in routing the damaged book to CGC for a repaired case and return shipping, at our expense. If there are 2 or more CGC books somehow damaged beyond repair in shipping it is the Buyer’s responsibility to take the shipping materials and go to their local Post office to file the claim.  Crazy Ed’s Comics will assist by providing you an insurance assignment and a receipt for your purchase to assist you in filing the claim.

* Similarly, auction items are subject to rules of the auction service (usually eBay) and we will honor and abide by their procedures.
* Do not return the merchandise to us until after you have e-mailed or faxed us a notice of your intent to return and have received an acknowledgement with return instructions back from us! Failure to communicate the pending return ends a refund option, though undamaged returns within 15 days of delivery qualify for an exchange or credit for future purchases.

Availability
We make every effort to keep a complete and accurate inventory. However, we do not guarantee availability of items before processing your transaction. You will be notified immediately if there are any problems with your order, and you will never be charged for items we do not have on hand.

*If you are interested in a product that is not currently available or not for sale, feel free to contact us to identify your interest so that we may contact you when and if the product becomes available.

Promotions and Giveaways
For "freebies", add-ons, special certificates and other promotional items, we reserve the right to substitute at our discretion or based on availability.
If you have any questions or further concerns, please feel free to email us.